Privacy and Cookies

  1. HOW WE PROTECT YOUR DATA

    Peter Betteridge – The Bed Expert is committed to keeping your personal data safe and secure. Our security measures include: –

  • encryption of data;
  • regular cyber security assessments of all service providers who may handle your personal data;
  • regular scenario planning and crisis management exercises to ensure we are ready to respond to cyber security attacks and data security incidents;
  • security controls which protect the entire Peter Betteridge – The Bed Expert IT infrastructure from external attack and unauthorised access; and
  • internal policies setting out our data security approach and training for employees.

 

WHAT YOU CAN DO TO HELP PROTECT YOUR DATA

Peter Betteridge – The Bed Expert will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from Peter Betteridge – The Bed Expert asking you to do so, please ignore it and do not respond.
If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.

In addition, we recommend that you take the following security measures to enhance your online safety both in relation to Peter Betteridge – The Bed Expert and more generally: –

  • keep your account passwords private. Remember, anybody who knows your password may access your account.
  • when creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this accessing your account, clicking‘your account’, clicking ‘your data’ and selecting ‘change password’.
  • avoid using the same password for multiple online accounts.

YOUR RIGHTS

You have the following rights:

  • the right to ask what personal data that we hold about you at any time,
  • the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
  • (as set out above) the right to opt out of any marketing communications that we may send you. If you wish to exercise any of the above rights, please contact us using the contact details set out below.

Legal basis for Peter Betteridge – The Bed Expert processing customer personal data General

Peter Betteridge – The Bed Expert collects and uses customers’ personal data because is it necessary for:

  • the pursuit of our legitimate interests (as set out below);
  • the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or
  • complying with our legal obligations.

In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email or text message.
Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

 

Our legitimate interests

The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Peter Betteridge – The Bed Expert, including:-

  • selling and supplying goods and services to our customers;
  • protecting customers, employees and other individuals and maintaining their safety, health and welfare;
  • promoting, marketing and advertising our products and services;
  • sending promotional communications which are relevant and tailored to individual customers (including administering our loyalty scheme);
  • understanding our customers’ behaviour, activities, preferences, and needs;
  • improving existing products and services and developing new products and services;
  • complying with our legal and regulatory obligations;
  • preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
  • handling customer contacts, queries, complaints or disputes;
  • managing insurance claims by customers;
  • protecting Peter Betteridge – The Bed Expert, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to Peter Betteridge – The Bed Expert;
  • effectively handling any legal claims or regulatory enforcement actions taken against Peter Betteridge – The Bed Expert; and
  • fulfilling our duties to our customers, colleagues, shareholders and other stakeholders.

Cookies Policy

What are cookies?

Like most websites, Peter Betteridge – The Bed Expert websites use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

Information collected

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. Peter Betteridge – The Bed Expert can use cookies to monitor your
browsing and purchasing behaviour.

How are cookies managed?

The cookies stored on your computer or other device when you access our websites are designed by:

  • Peter Betteridge – The Bed Expert, or on behalf of Peter Betteridge – The Bed Expert, and are necessary to enable you to a make purchases on our website;
  • third parties who participate with us in marketing programmes; and
  • third parties who broadcast web banner advertisements on behalf of Peter Betteridge – The Bed Expert.

 

What are cookies used for?

The main purposes for which cookies are used are: –

  1. For technical purposes essential to effective operation of our websites, particularly in relation to on- line transactions and site navigation.
  2. For Peter Betteridge – The Bed Expert to market to you, particularly web banner advertisements and targeted updates.
  3. To enable Peter Betteridge – The Bed Expert to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.
  4. To enable Peter Betteridge – The Bed Expert meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our

website from a site operated by those parties.

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use.

What happens if I disable cookies?

This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.

CONTACT INFORMATION

If you have any questions about how Peter Betteridge – The Bed Expert uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:
– phone us on: 01548 549992

  • e-mail us at: info@bedexpert.co.uk
  • write to us at Peter Betteridge – The Bed Expert, 20 Fore Street, Kingsbridge, Devon TQ7 1NY
  • You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.